User Support Technician

Job Description

GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce alarm fatigue, and drive better patient and staff outcomes.

Overview

Languages: English

Education:

• College/CEGEP
• Computer programming, other

Experience: Experience an asset

On site: Work must be completed at the physical location. There is no option to work remotely.

Work setting

Private company, corporation or industry

Responsibilities

Tasks:

• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision: No supervision responsibility

Experience and specialization

Computer and technology knowledge:

• Android
• Information Technology Infrastructure Library (ITIL)
• iOS
• MAC
• Linux
• JavaOS
• Networking software
• Networking hardware
• Intranet
• Internet
• Servers
• Desktop applications
• Enterprise Applications Integration (EAI)
• File management software
• Security software
• Word processing software
• Presentation software
• Communication software
• Programming software
• Database software
• Programming languages
• Software development
• Mac OS
• MS Active Directory
• Data analysis software
• MS Office
• MS Windows
• SQL
• SharePoint
• Spreadsheet
• TCP/IP
• Wireless networks

Additional information:

Transportation/travel information

• Willing to travel
• Willing to travel cross-border
• Public transportation is available

Work conditions and physical capabilities:

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sound discrimination
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Personal suitability:

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits:

Health benefits:

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits:

• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits:

• Free parking available
• Team building opportunities