User Support Technician

Job Description

Address: 268 Rutherford Rd S Unit 4, Brampton, ON L6W 3N3

Type of employment: Permanent Full-time

Schedule：30~40 hours per week

Start Date: As Soon as possible

Salary: CAD$28.85~30 per hour

Standard Appliances LTD has been a trusted name in appliance repair and maintenance since 1938. We are factory authorized and trained, providing our customers with exceptional service for a wide range of top appliance brands, including Aga, Marvel, Bosch, Thermador, Gaggineau, Fisher & Paykel, Electrolux, Frigidaire, Blue Star, Capital, Thor, Premier, Alfresco, Vent/A/Hood, Amana, Inglis, Kitchenaid, Maytag, Whirlpool, Jenn-air, Vitara, Heartland, Northland, DCS, and more. Our team has access to all technical support, reworks, service bulletins, and recalls, ensuring our services are up-to-date and of the highest quality.

Job Summary

As a User Support Technician at Standard Appliances LTD, you will play a critical role in supporting our customers by providing technical assistance and troubleshooting support for a variety of appliance brands. Your expertise will help ensure that our customers’ appliances are functioning optimally and that they receive timely and efficient service.

Key Responsibilities

Provide technical support to customers over the phone, via email, or in person.
Troubleshoot and diagnose issues with a wide range of home appliances, such as refrigerators, stoves, dishwashers, laundry equipment and other related devices, either on-site at customers’ locations or in a repair facility.
Guide customers through problem-solving processes and recommend solutions.
Escalate complex technical issues to senior technicians or appropriate departments as necessary.
Maintain detailed records of customer interactions, including inquiries, troubleshooting steps, and resolutions.
Stay current with product knowledge and industry trends to provide accurate and effective support.
Assist in the creation and updating of user support documentation.
Provide support in the implementation of software and firmware updates for appliances.
Qualifications

Completion of a college program in computer science, electronics, or a related field.
Minimum 1 year experience in a technical support or customer service role
Strong troubleshooting skills and the ability to think analytically.
Excellent communication skills, both written and verbal.
Familiarity with major appliance brands and their technical specifications is an asset.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Ability to manage time effectively and prioritize tasks.
Benefits package includes:

• Group Health Insurance
• Paid Time Off

Please send your most updated resume to Standardappliances.Hiring@outlook.com to apply for this position. We thank all applicants for their interest. However, only those selected for an interview will be contacted.