Customer Service Supervisor

M2 Distribution Ltd

JOB ID: 15783

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Job Overview

  • Date Posted
    25 September 2024
  • Expiration date
    15 October 2024
  • Work Experience
    1-2 Years
  • Qualification
    Bachelor Degree
  • No. of positions
    1
  • Language at work
    English

Job Description

【Company Name】: M2 Distribution Ltd

【Job Title】: Customer Service Supervisor

【Start Date】: As soon as possible

【Hourly Wage】: CAD $34 per hour, 30 hours per week (Wage can be negotiated based on work experience and/or skillsets)

【Language】:  English

 

【Company Information】M2 Distribution Ltd. was founded by a group of multinational automotive enthusiasts in 2013. Based in British Columbia, Canada, we are a leading wholesale distribution source for in-house designed aftermarket automotive accessories and outdoor lifestyle gear in the US and Canada.

 

As a customer service supervisor, the ideal candidate is required to complete the following tasks

 

【Job Description】

–       Supervised, coordinated, and reviewed customer service calls handled by clerks and agents to ensure quality service delivery.

–       Make work schedules plan and procedures for the customer service representative to ensure efficient operation

–       Prepare weekly product review reports to the management team

–       Give training to new hires and inform company policies

–       Report customer feedbacks to IT department for online system if any bugs reported and ensure system working properly for better customer service

–       Utilized Netsuite and data input systems to process orders and maintain accurate records of customer information.

–       Monitored service performance, handled feedback, and contacted vendors to resolve issues.

–       Collaborated with different teams (e.g. logistic, marketing, IT, accounting department) for product quality improvement and listing updates, occasionally performing frontline duties to maintain operational efficiency.

–       Perform same duties as worker supervised and perform other related duties as assigned.

 

【Education Required】: Bachelor Diploma

【Work Experience】: >=1 years

【Job Vacancy】:1

【Term of Employment】: Permanent, Full Time

【Contact Information】

Telephone: 1-866-340-3038

Work Location: Unit 250 – 2755 Lougheed Hwy, Port Coquitlam, British Columbia Canada, V3B 5Y9

Please forward all resumes to: m2-distribution@outlook.com

Applicants must share their resume/CV to apply for this job
m2-distribution@outlook.com