Customer Service Supervisor
Job Overview
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Date Posted25 September 2024
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Expiration date15 October 2024
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Work Experience1-2 Years
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QualificationBachelor Degree
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No. of positions1
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Language at workEnglish
Job Description
【Company Name】: M2 Distribution Ltd
【Job Title】: Customer Service Supervisor
【Start Date】: As soon as possible
【Hourly Wage】: CAD $34 per hour, 30 hours per week (Wage can be negotiated based on work experience and/or skillsets)
【Language】: English
【Company Information】M2 Distribution Ltd. was founded by a group of multinational automotive enthusiasts in 2013. Based in British Columbia, Canada, we are a leading wholesale distribution source for in-house designed aftermarket automotive accessories and outdoor lifestyle gear in the US and Canada.
As a customer service supervisor, the ideal candidate is required to complete the following tasks
【Job Description】
– Supervised, coordinated, and reviewed customer service calls handled by clerks and agents to ensure quality service delivery.
– Make work schedules plan and procedures for the customer service representative to ensure efficient operation
– Prepare weekly product review reports to the management team
– Give training to new hires and inform company policies
– Report customer feedbacks to IT department for online system if any bugs reported and ensure system working properly for better customer service
– Utilized Netsuite and data input systems to process orders and maintain accurate records of customer information.
– Monitored service performance, handled feedback, and contacted vendors to resolve issues.
– Collaborated with different teams (e.g. logistic, marketing, IT, accounting department) for product quality improvement and listing updates, occasionally performing frontline duties to maintain operational efficiency.
– Perform same duties as worker supervised and perform other related duties as assigned.
【Education Required】: Bachelor Diploma
【Work Experience】: >=1 years
【Job Vacancy】:1
【Term of Employment】: Permanent, Full Time
【Contact Information】
Telephone: 1-866-340-3038
Work Location: Unit 250 – 2755 Lougheed Hwy, Port Coquitlam, British Columbia Canada, V3B 5Y9
Please forward all resumes to: m2-distribution@outlook.com