Operations Systems Support Technician

Job Description

About Us

Southside Processing Inc is a seafood supply company specialized in fish products whose headquarters are in Vancouver, BC, Canada. We provide a variety of products and packaging services to the food service and retail industry. Our distribution channel is designed to continually exceed the unique requirements of the market and match the global demand for seafood products.

As part of our ongoing digital transformation, we are enhancing our operational systems and traceability processes. We are seeking a motivated and detail-oriented team player to join our team as an Operations Systems Support Technician.

Job Description

·      Assist in the analysis, implementation, and support of operational software and digital workflow systems used in seafood processing

·      Support configuration and maintenance of traceability, inventory, pricing, quality control, and shipping systems (including traceability platforms such as TALLY)

·      Analyze plant processes and communicate system requirements to software providers or IT support teams

·      Conduct system testing, troubleshoot issues, and coordinate with service providers to resolve technical problems

·      Maintain accurate operational data within company systems, including Microsoft Office, Outlook, time-tracking platforms, and other internal software

·      Provide training and ongoing support to staff regarding system usage and workflow procedures

·      Assist with data entry, reporting, documentation, and administrative tasks related to system operations and compliance

·      Support continuous improvement and optimization of digital processes within the plant

Requirement

·      Completion of a college diploma in computer systems technology, information systems, operations systems, or a related technical field

·      Minimum 1–2 years of experience supporting business or operational software systems in a manufacturing, food processing, or production environment preferred

·      Experience working with inventory management, traceability, workflow, or enterprise software systems

·      Experience coordinating with software vendors or IT service providers for troubleshooting and system configuration

·      Strong analytical and problem-solving skills with the ability to interpret operational processes and translate them into system requirements

·      Ability to manage detailed data entry and documentation while ensuring accuracy and compliance

·      Flexible to work hours aligned with plant operations

Job Types

·      Full-time, Permanent, 30 hours per week; early shifts may be required from time to time, starting as early as 4:00 a.m.

·      Wage: $33 per hour

·      Benefit: 2 weeks of paid vacation or remuneration 4% of gross salary

How to Apply

Please submit your resume including your educational accomplishments, employment history, and any relevant information that relates to this position. If you are interested in joining our team, please send a copy of your resume in confidence to hr.southside@gmail.com.