Spa Supervisor

Job Description

Job Overview

Business Name: Faye’s Spa Ltd.

Operating Name: Faye’s Spa

Work Address: 104 1150 Douglas St. Victoria, BC V8W 2C8

Position: Spa Supervisor

Terms of Employment: Permanent, Full-Time (at least 30 hours per week)

Language of Work: English

Wage: $24 per hour plus tips

About us

Faye’s Spa was founded with a passion for providing high level services to our local community. These services allow clients to de-stress, relax and indulge in some much-needed self-care. At Faye’s Spa we offer a variety of services that range from reflexology, full body massage, head and hand massage, and a variety of foot scrub and massage. We are looking for a dedicated Spa Supervisor to oversee daily spa operations and lead our team in delivering exceptional spa experiences that leave our clients feeling rejuvenated and cared for.

Key Responsibilities

– Manage all aspects of daily spa activities, including opening and closing duties, handling payment transactions, and ensuring the facility is clean, organized, and well-maintained to provide a welcoming environment for customers
– Monitor and manage inventory, including ordering and restocking massage oils, towels, and other spa supplies
– Provide training to familiarize staff with spa protocols, customer service expectations, and techniques to maintain a high standard of care.
– Create work schedules to align staff availability with client appointment demands, ensuring optimal coverage during peak hours to maximize productivity and enhance the customer experience.
– Perform reflexology and massages (non-RMT) to provide relaxing experiences tailored to each client’s preferences and needs
– Respond promptly and courteously to any client complaints, concerns, or feedback.
– Answer phone calls and emails promptly, book appointments using the spa’s scheduling system, and provide detailed information about available massage services
– Assist owners in implementing spa policies, safety guidelines, and procedures

Qualifications and Skills

– High school diploma or equivalent required
– Candidates with at least 6 months of experience in a spa or wellness environment will be given preference
– Preference will be given to candidates with leadership or supervisory experience

How to Apply

Interested candidates should submit their resume by emailing fayespaltd@gmail.com